Shipping Policy

Delivery Time (Australia) : 5 to 9 business days (Saturday and Sunday are not business days).

Delivery Time (New Zealand) : 6 to 10 business days 

Delivery Time (Other Countries) : 6 to 10 business days 

The products presented on our website are found in Australia. All the orders will be delivered by the Australia Post or Aramex when Australia Post is delaying the parcels.

Our shipping is free throughout Australia via Australia Post or Aramex service. What this means: We know that often the value of shipping a product can be equal to 20%, or even 50% of the value of the product, and we do not agree with that. In this way, we deliver to all states and territories of the country and at no additional cost.

Your order will be posted after the Order Payment Confirmation and after the Logistic Processing.

Payment confirmation:

Payment confirmation is what tells us that everything is fine with your order. And this occurs when you complete your purchase and enter your billing details, either by credit card or debit card, this confirmation can take 1 or 2 business days, according to the rules of the credit card operators and responsible banks.

Logistic Processing:

This process starts after payment confirmation. This is when we will take care of your product (s). Your product (s) undergoes a rigorous quality test, where we will assess whether the product (s) is (are) in excellent condition for immediate use. And we do this to ensure your complete happiness when you receive it.

Logistical Processing usually take few hours. And don't worry, as we have a specialized team that accompanies all this step of the process to ensure your peace of mind without having to follow the shipment steps at all times. Bear in mind that, depending on our stock, some item may be shipped from overseas with similar delivery time.

Maximum delivery times:

Payment Confirmation Deadline: 1 business days.

Logistic Processing Time: few hours.

Dispatch Time: 1-2 business days

Post Office Deadline: 5 - 9 business days.

Remembering that these are average deadlines, you can receive the products before or after the deadline.

Business days:

All terms are expressed in business days.

Order tracking:

Our orders have a tracking code and can be consulted directly on the Australia Post website or Aramex website.

Questions:

Whenever you have questions about tracking your orders, please contact our Customer Support team. We will assist you and guide you with all your doubts, by contact email support@aussiemassagerstore.com.au