Return Policy and Procedures

Our greatest commitment is your full satisfaction. If you choose your product in our online store, but upon receiving it, found that there is a manufacturing defect, we guarantee your right to exchange or return as provided in the Australian Consumer Law Legislation.

  • Aussie Massager Store will allow a return for store credit or exchange product where you have changed your mind, provided that the item in question is:
    • returned within 7 days of receiving order;
    • as new and is not used, worn, or opened and has all original packaging and tags in-tact (including any package seals (if any) being unbroken);
    • in a resalable condition; and
    • not damaged in any way.
  • You will be responsible for the cost and risk of returning goods, including the cost of return shipping. If the item is not received by us, you will not be eligible for a credit or exchange. We recommend you insure high value items that you return for change of mind.

Only selected products are covered by 30-day Money Back Guarantee. Check the 30-Day Money Back Guarantee page to find out which products are covered.

Remembering that the first step for exchanging or returning is to communicate our Support Team by e-mail support@aussiemassagerstore.com.au

Our team will instruct the customer on how to proceed with the exchange or return of the product.

You must ship the product to our office address:

Aussie Massager Store
Level 2, 1 Southbank Boulevard
Melbourne Southbank VIC 3006 Australia
(03) 9982 4692


As soon as we receive the package, we will do an analysis to confirm that everything is in accordance with the item's return conditions. After confirmation, our service team will contact you, in which case you can choose between:

1. Exchange for any product that is available in our stock.

2. Receive a store credit of the amount spent on products.