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Return Policy and Procedures
Our greatest commitment is your full satisfaction. If you choose your product in our online store, but upon receiving it, found that there is a manufacturing defect, we guarantee your right to exchange or return as provided in the Australian Consumer Law Legislation.
Aussie Massager Store will allow a return for store credit or exchange product where you have changed your mind, provided that the item in question is:
returned within 7 days of receiving order;
as new and is not used, worn, or opened and has all original packaging and tags in-tact (including any package seals (if any) being unbroken);
in a resalable condition; and
not damaged in any way.
You will be responsible for the cost and risk of returning goods, including the cost of return shipping. If the item is not received by us, you will not be eligible for a credit or exchange. We recommend you insure high value items that you return for change of mind.
Only selected products are covered by 30-day Money Back Guarantee. Check the 30-Day Money Back Guarantee page to find out which products are covered.
We don't accept return due to change of mind for massage chairs.
Remembering that the first step for exchanging or returning is to communicate our Support Team by e-mail firstname.lastname@example.org
Our team will instruct the customer on how to proceed with the exchange or return of the product.
You must ship the product to our office address:
Aussie Massager Store
Level 2, 1 Southbank Boulevard
Melbourne Southbank VIC 3006 Australia
(03) 9982 4692
As soon as we receive the package, we will do an analysis to confirm that everything is in accordance with the item's return conditions. After confirmation, our service team will contact you, in which case you can choose between:
1. Exchange for any product that is available in our stock.
2. Receive a store credit of the amount spent on products.
It works fine as described
I have never seen something like that, simple and useful.
Recommend. I stay hours in front of my laptop. I just put it on my back when working on the office and it works.
Great product. After suffering from a sore back for months this massager gave me so much relief.
It's like a therapy, few minutes every day and you notice how you back improved. It came to Sydney just 5 days cheers
It came in 8 days. I am happy for the product thank you
the product quality is great
I suffer from Chronic Pain due to Femoral Nerve damage. I cannot express enough the pain relief this gave me! I have big nodules in my lower back, masses that clump together. This causes a constant push and pull, swelling against my nerve, giving me electric shocks. This device is not a cure, but it is INSTANT pain relief. I am on 6 medications, I've done osteotherapy, physical therapy oh, I have tried tens machines oh, nothing has been so instant has this. It doesn't last forever, but when you suffer from chronic pain, even 15 minutes of relief is enough to gain back your sanity. Highly recommend. what I find works best, is allowing your body to let go and fall into the device and floor. Do not do it for too long, and it's good to bend in the other way slowly afterwards. But this is incredible. I am so grateful and thankful ❤❤❤
Great! Back feels amazing
As described and arrived within 8 days. Happy with purchase.
Good stuff. I wanted one for a long time.
It seems to stretch the back well
Came very fast. Going to try it later. Recommend seller
this product is very good, it has helped to reduced my back pain. This is my third order
Exactly as advertised. I use it daily after my workout to prevent pressure on my lower back.
it relieves back pressure pretty well. thanks
The item corresponds to the description, thank the seller!!! Seller sent the goods the next day after order.
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